Guest Services Manager

5 days ago


Cincinnati, Ohio, United States Hilton Garden Inn Midtown Full time

The Hilton Garden Inn Midtown is seeking a seasoned hospitality professional to fill the role of Front Desk Director.

Job Summary:

  • Supervise and mentor a team of front desk agents to provide exceptional guest service
  • Monitor and maintain accurate records of guest interactions and preferences
  • Collaborate with other departments to ensure seamless operations and efficient communication
  • Analyze and address guest complaints and concerns in a timely manner
  • Contribute to the development of training programs to enhance staff skills and knowledge

Salary Range: $75,000 - $95,000 per year (based on title, job requirements, and location)



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