Hotel Service Excellence Manager

5 days ago


Cincinnati, Ohio, United States Hilton Garden Inn Midtown Full time

Hilton Garden Inn Midtown is seeking a skilled Front Office Manager to join our team As a key member of our leadership team, you will be responsible for driving our culture and creating exceptional experiences for our guests and team members.

About the Role: This is an exciting opportunity to work in a fast-paced environment, leading a high-performing Front Office Team. Your primary responsibility will be to ensure that our guests receive world-class service, while also meeting the highest standards of quality and efficiency.

Key Accountabilities:

  • Drive the delivery of exceptional service experiences.
  • Lead and motivate a high-performing team to achieve business objectives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage day-to-day staffing needs, including recruitment, training, and performance evaluations.
  • Act as a 'Manager on Duty,' overseeing all aspects of the front office operation.
  • Collaborate with other departments to ensure seamless delivery of services.

Why Work with Us? At Hilton Garden Inn Midtown, we offer a dynamic work environment, competitive compensation packages, and opportunities for career growth and development.

Estimated Salary: The estimated salary range for this role is $65,000 - $75,000 per year, depending on experience.



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