Cincinnati Hotel Representative

5 days ago


Cincinnati, Ohio, United States The Phelps - Residence Inn Cincinnati Downtown Full time
Customer Service Representative Job Description

We are seeking a friendly and detail-oriented Customer Service Representative to join our team at The Phelps - Residence Inn Cincinnati Downtown. As a key member of the front office staff, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a smooth stay experience.

Key Responsibilities:

  1. Register guests, process payments, and handle cash transactions with accuracy and efficiency.
  2. Promptly answer phone calls, take messages, and retrieve mail and packages for guests as needed.
  3. Monitor guest satisfaction, addressing any concerns or complaints in a professional and courteous manner.
  4. Collaborate with other team members to ensure seamless check-in and check-out processes.

Requirements:

  • High school diploma or equivalent required; prior hospitality experience preferred.
  • Excellent communication and problem-solving skills, with the ability to work well under pressure.
  • Able to stand for long periods, move throughout the front office, and perform essential job functions continuously.

Compensation: The estimated annual salary for this position is around $45,000-$55,000, depending on experience and qualifications.

Benefits: We offer a competitive benefits package, including comprehensive health insurance, retirement plans, and paid time off.



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