Customer Experience Specialist

2 weeks ago


Marietta, Georgia, United States Northwest Exterminating Full time
About Northwest Exterminating

We are a leading provider of pest control services in the Southeast, with over 65 years of experience and a strong commitment to customer satisfaction.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.

Key Responsibilities
  • Provide exceptional customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Resolve customer complaints and concerns in a fair and efficient manner.
  • Upsell and cross-sell our services to customers, promoting our residential pest control services.
  • Meet and exceed sales targets, resulting in monthly commissions.
  • Partner with internal teams to ensure seamless customer service and support.
Requirements
  • High school diploma or equivalent required.
  • No experience required, but a strong customer service background is preferred.
  • Bilingual (Spanish speaker) preferred.
  • Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint.
  • Ability to pass a drug screen.
What We Offer
  • Competitive hourly rate ($15-$16) and monthly commissions.
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts.
  • Industry-leading training program.
Why Northwest Exterminating?

We are a stable and growing company with a strong commitment to our employees and customers. We offer a fun and supportive work environment, with opportunities for career advancement and professional growth. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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