Customer Experience Specialist
2 weeks ago
We are a leading provider of pest control services in the Southeast, with over 65 years of experience and a strong commitment to customer satisfaction.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.
Key Responsibilities- Provide exceptional customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Resolve customer complaints and concerns in a fair and efficient manner.
- Upsell and cross-sell our services to customers, promoting our residential pest control services.
- Meet and exceed sales targets, resulting in monthly commissions.
- Partner with internal teams to ensure seamless customer service and support.
- High school diploma or equivalent required.
- No experience required, but a strong customer service background is preferred.
- Bilingual (Spanish speaker) preferred.
- Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint.
- Ability to pass a drug screen.
- Competitive hourly rate ($15-$16) and monthly commissions.
- Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match and employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts.
- Industry-leading training program.
We are a stable and growing company with a strong commitment to our employees and customers. We offer a fun and supportive work environment, with opportunities for career advancement and professional growth. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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