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Customer Service Representative

2 months ago

Marietta, Georgia, United States Critter Control Full time
Customer Care Specialist

Job Summary:

We are seeking a highly skilled Customer Care Specialist to join our team at Critter Control. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service and resolve customer issues in a single call
  • Answer phone calls promptly and process cancellations and payments
  • Enter data into our CRM system and create contact logs/documentation
  • Schedule leads and service requests and perform tasks as assigned by management

Requirements:

  • 1 year of experience in a high-volume call center
  • Knowledge of customer service principles and practices
  • Ability to multitask and type 45 wpm or more
  • Detail-oriented and able to analyze problems and provide solutions

What We Offer:

  • Competitive compensation package
  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • 401(k) plan with company match and employee stock purchase plan
  • Paid vacation, holidays, and sick leave

Equal Opportunity Employer:

Critter Control is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.