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Customer Service Representative

2 months ago

Marietta, Georgia, United States Rollins Full time
Customer Service Specialist

At Rollins, we're committed to helping protect the world where we live, work, and play. As a Customer Service Specialist, you'll play a critical role in delivering exceptional service to our customers.

Key Responsibilities:

  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed
  • Perform outbound calls to customers to follow-up on service received
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers

Requirements:

  • High School/GED or better
  • 2 years: Proven customer service experience
  • 1 year: Proficiency in MS Outlook, Word and Excel

We Offer:

  • Competitive hourly pay
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Quality, comprehensive training programs

About Rollins:

Founded in 1901, Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. We value PEOPLE, PROGRESS and PROFESSIONALISM.