Junior Customer Support Specialist

2 weeks ago


Marietta, Georgia, United States NorthPoint Search Group Inc Full time

Exciting Opportunity - Junior Customer Support Specialist

Company: NorthPoint Search Group Inc

Location: Metropolitan Area

Position Overview: This is a fantastic opportunity to begin your career in customer support with a reputable Medical Device Company. You will engage with clients and provide assistance with a range of innovative products and services.

Key Responsibilities:

  • Client Engagement: Communicate with clients through multiple channels to resolve inquiries and offer support.
  • Product Familiarization: Acquire knowledge about advanced medical devices to inform clients about their advantages.
  • Training and Development: Take part in a thorough training program designed to enhance your skills in the industry.
  • Order Management: Oversee order processing tasks to ensure prompt delivery of products.
  • Issue Resolution: Work collaboratively with the team to address client concerns and guarantee satisfaction.
  • Record Keeping: Ensure accurate maintenance of client records within the CRM system.
  • Sales Assistance: Support the sales team in fulfilling client requirements and achieving sales objectives.

Qualifications:

  • Education: A high school diploma is required; college coursework is advantageous.
  • Experience: No previous experience is necessary; a willingness to learn is crucial.
  • Communication Proficiency: Strong verbal and written communication abilities.
  • Client-Centric Attitude: A commitment to providing outstanding service and ensuring client satisfaction.
  • Technical Skills: Familiarity with Microsoft Office Suite and other relevant software tools.
  • Collaborative Spirit: Ability to work effectively within a team environment.

Benefits:

  • Structured Training: Gain essential skills and knowledge to thrive in this role.
  • Career Advancement: Opportunities for professional growth within the organization.
  • Comprehensive Benefits: Access to medical, dental, and vision insurance, along with a 401(k) plan.
  • Supportive Environment: Become part of an inclusive and encouraging workplace culture.


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