Junior Customer Support Specialist
2 weeks ago
Exciting Opportunity - Junior Customer Support Specialist
Company: NorthPoint Search Group Inc
Location: Metropolitan Area
Position Overview: This is a fantastic opportunity to begin your career in customer support with a reputable Medical Device Company. You will engage with clients and provide assistance with a range of innovative products and services.
Key Responsibilities:
- Client Engagement: Communicate with clients through multiple channels to resolve inquiries and offer support.
- Product Familiarization: Acquire knowledge about advanced medical devices to inform clients about their advantages.
- Training and Development: Take part in a thorough training program designed to enhance your skills in the industry.
- Order Management: Oversee order processing tasks to ensure prompt delivery of products.
- Issue Resolution: Work collaboratively with the team to address client concerns and guarantee satisfaction.
- Record Keeping: Ensure accurate maintenance of client records within the CRM system.
- Sales Assistance: Support the sales team in fulfilling client requirements and achieving sales objectives.
Qualifications:
- Education: A high school diploma is required; college coursework is advantageous.
- Experience: No previous experience is necessary; a willingness to learn is crucial.
- Communication Proficiency: Strong verbal and written communication abilities.
- Client-Centric Attitude: A commitment to providing outstanding service and ensuring client satisfaction.
- Technical Skills: Familiarity with Microsoft Office Suite and other relevant software tools.
- Collaborative Spirit: Ability to work effectively within a team environment.
Benefits:
- Structured Training: Gain essential skills and knowledge to thrive in this role.
- Career Advancement: Opportunities for professional growth within the organization.
- Comprehensive Benefits: Access to medical, dental, and vision insurance, along with a 401(k) plan.
- Supportive Environment: Become part of an inclusive and encouraging workplace culture.
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