Service Excellence Representative
1 week ago
Opportunity for Growth
Customer Service Representative Role
The Timken customer service representative position is dedicated to delivering a range of services, solutions, and support to current clients, potential customers, and sales personnel. This role focuses on engaging with clients to furnish information in response to inquiries regarding products and services, while managing all tasks related to the order-to-cash process.
KEY RESPONSIBILITIES:
Engage with clients via phone or email to provide information about products, process orders, and investigate customer inquiries.
Identify, analyze, and resolve client issues utilizing various tools such as business systems, product documentation, and internal resources.
Reach out to clients to follow up on inquiries or to inform them of any planned resolutions to their concerns.
Maintain order frequency through phone and/or email communication. Follow up on incoming inquiries daily and develop a comprehensive understanding of accounts.
Establish rapport and credibility with clients across various industries, both directly and indirectly.
Employ a variety of business systems while adhering to standard operating procedures.
TECHNICAL AND FUNCTIONAL SKILLS:
Strong sense of integrity and commitment to client satisfaction.
Ability to communicate clearly and professionally, both verbally and in writing.
Demonstrated passion for excellence, accompanied by a respectful, patient, and friendly demeanor.
Strong decision-making, analytical, and problem-solving capabilities.
Detail-oriented with excellent communication and listening skills.
Possess a robust work ethic and a collaborative mindset while demonstrating initiative and resilience under pressure.
Experience with SAP is preferred.
Background in manufacturing is advantageous.
BASIC QUALIFICATIONS:
Associate's degree is preferred (degrees in Business, Marketing, or Engineering are advantageous).
A minimum of 5 years of experience in customer service is required.
Must possess strong analytical and problem-solving skills.
Detail-oriented, self-motivated, and driven.
Excellent communication and interpersonal skills are essential.
All qualified applicants will be considered equally based on their individual qualifications, abilities, experiences, and other employment standards. There will be no discrimination based on gender, race, religion, color, national origin, age, disability, sexual orientation, veteran status, or any other legally protected basis.
Join a company with over a century of expertise and innovation.
Experience a culture of high performance.
Be part of a global, diverse environment.
Contribute to products that promote a sustainable world.
Engage in a commitment to enhance the communities around us.
Enjoy a competitive salary and benefits package.
Job Segment: Customer Service Representative, Engineer, ERP, SAP, Customer Service, Engineering, Technology
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