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Member Services Representative
2 months ago
Job Opening:
Contact Center Specialist
Become a vital part of Greenville Federal Credit Union as a Contact Center Specialist, where your exceptional communication abilities will be put to the test. This engaging role allows you to assist our members with their financial inquiries and needs.
As a Contact Center Specialist, you will deliver outstanding service, foster relationships, and positively influence our members' financial journeys.
If you have a passion for customer support and thrive in a dynamic environment, this position is an excellent fit for you.
KEY RESPONSIBILITIES OF A CONTACT CENTER SPECIALIST
In your role as a Contact Center Specialist at Greenville Federal Credit Union, you will be instrumental in providing top-notch member service.
By efficiently managing incoming calls, you will serve as the primary contact for members seeking assistance with various account services, including transaction processing and inquiry resolution.
Your multitasking skills and proficiency with technology will be crucial for success in this role.With a strong emphasis on educating members about our diverse range of products and services, you will have the opportunity to significantly contribute to fulfilling their financial requirements.
QUALIFICATIONS FOR A CONTACT CENTER SPECIALIST
To thrive as a Contact Center Specialist at Greenville Federal Credit Union, candidates should possess a solid understanding of essential software applications such as MS Word, Excel, and Outlook.
A minimum of one year of experience in service or sales within a retail or contact center environment is required, demonstrating the ability to effectively manage customer inquiries.
A high school diploma or GED equivalent is necessary to fulfill the educational criteria for this position.Strong communication skills are essential, as candidates must engage with members in a clear, concise, and professional manner.
The capacity to convey complex financial information in an understandable way and address member needs with empathy and care will be vital for success in this dynamic role.
A LITTLE ABOUT GREENVILLE FEDERAL CREDIT UNION
Greenville Federal Credit Union provides a competitive benefits package, which includes generous paid time off, holiday compensation, on-demand payment options, affordable medical and dental insurance, a variety of ancillary insurance products, a competitive 401(k) plan with a generous match, and a supportive work environment that prioritizes service excellence.
Greenville Federal Credit Union is proud to be an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.
