Service Operations Representative

2 months ago


Greer, South Carolina, United States UASA Full time

About Us: Authorized Service has proudly served the Upstate of South Carolina for over 40 years. We are looking for individuals who are eager to learn, grow, and contribute to a collaborative team environment.

Position Overview: As a Customer Service Representative, you will play a vital role in representing our members during client support interactions. Your primary responsibilities will include managing service requests and addressing customer concerns. You will embody our core values, demonstrating respect and courtesy to all customers and colleagues.

Ideal Candidate: This role is suited for self-motivated and energetic individuals who find joy in assisting others. You should be committed to delivering exceptional customer service and capable of effectively handling various situations daily.

Key Responsibilities:

  • Answer incoming calls professionally and courteously.
  • Direct service calls appropriately.
  • Verify and enter work order details, return customer calls, and resolve complaints.
  • Maintain a fast-paced call environment with a strong focus on detail.
  • Perform additional duties as required, including cross-training in related roles.
  • Coordinate with technicians to ensure smooth office operations.
Qualifications:
  • At least two years of administrative experience.
  • Excellent written and verbal communication skills.
  • Detail-oriented with proficient data entry capabilities.
  • Positive attitude and a team-oriented mindset.
  • Able to work independently.
While we do not provide health benefits, we offer transparent compensation structures. Opportunities for raises are available for motivated employees who demonstrate growth and improvement. Additionally, we provide a dental and retirement program, along with one year of paid vacation after your first year and up to three weeks after five years.

Join Our Team: We are actively seeking candidates for this position. Your application will be reviewed by our hiring manager.

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