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Parts Customer Service Representative

2 months ago

Greer, South Carolina, United States Landscapers Supply Inc. Full time
Job Overview

Company: Landscapers Supply, Inc.

Department: Service and Parts

Position: Parts Customer Service Representative

Reports To: Store Manager

Employment Type: Full-Time

Salary: Starting at $17, commensurate with experience


About Landscapers Supply, Inc.

Are you passionate about the outdoors? Do you enjoy gardening, landscaping, or home improvement projects? At Landscapers Supply, we are dedicated to transforming the conventional shopping experience for landscaping professionals and DIY enthusiasts. Our stores provide a unique alternative to traditional hardware stores, offering a comprehensive range of commercial-grade power tools, bulk landscaping supplies, and a full-service equipment repair shop. With several locations in the Upstate of South Carolina, we serve both homeowners and professionals seeking superior quality, service, and selection.

Position Summary

As a Parts Customer Service Representative, you will be essential in facilitating Landscapers Supply's mission to efficiently serve our external service clientele. Your primary responsibility will be to assist customers in obtaining the necessary parts swiftly while ensuring a positive experience.

Your expertise will be vital in identifying the correct part numbers for various equipment models and sourcing those parts effectively. While you will not diagnose equipment issues, you will guide customers to our service department for expert assistance.

This advanced role demands exceptional communication skills and technical proficiency in locating or ordering the appropriate parts. You will have the support of a Parts Specialist, whose knowledge will aid you in navigating complex situations.

Key Responsibilities

  • Welcome and assist customers at the Parts counter
  • Identify and locate required parts using vendor resources
  • Retrieve parts from inventory or place orders for future collection
  • Process transactions at the cash register
  • Notify customers when parts are ready for pickup
  • Organize and restock the Parts counter
  • Conduct inventory checks as needed
  • Manage paperwork for store transfers
  • Assist with service order check-ins
  • Support special requests from management or the Parts Specialist

Qualifications

  • Experience with equipment parts
  • Basic understanding of engines and components
  • Strong interpersonal skills for customer interactions
  • Ability to maintain organization in a fast-paced setting
  • Effective communication with team members

Preferred Qualifications

  • Background in a repair shop or parts sales

Physical Requirements

  • Must be able to lift and handle items weighing up to 70 lbs.

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