Parts Customer Service Representative
1 week ago
Company: Landscapers Supply, Inc.
Department: Service and Parts
Position: Parts Customer Service Representative
Reports To: Store Manager
Employment Type: Full-Time
Salary: Starting at $17 per hour, commensurate with experience
About Landscapers Supply, Inc.
Are you passionate about the outdoors? Do you enjoy gardening, landscaping, or home improvement projects? At Landscapers Supply, we are committed to transforming the conventional shopping experience for landscaping professionals and DIY enthusiasts. Our stores provide a distinctive approach to traditional hardware stores, offering a comprehensive range of commercial-grade power tools, bulk landscaping supplies, and a full-service equipment repair shop.
Role Summary
As a Parts Customer Service Representative, you will be essential in enhancing Landscapers Supply's capacity to efficiently serve our external service clientele. Your primary responsibility will be to assist customers in obtaining the necessary parts swiftly while ensuring a positive experience.
Your expertise will be crucial in identifying the correct part numbers for various equipment models and locating those parts. While you will not diagnose equipment issues, you will guide customers to our service department for expert assistance.
This position demands strong communication abilities and technical knowledge to accurately find or order the required parts. You will collaborate with a Parts Specialist, who will provide support in challenging situations.
Key Responsibilities
- Welcome and assist customers at the Parts counter
- Identify and locate required parts using vendor resources
- Retrieve parts from inventory or place orders for future collection
- Process transactions at the cash register
- Notify customers when parts are ready for pickup
- Organize and maintain the Parts counter area
- Conduct inventory checks as needed
- Prepare paperwork for store transfers
- Assist with service order check-ins when necessary
- Support special requests from management or the Parts Specialist
Qualifications
- Experience with equipment parts
- Basic understanding of engines and components
- Strong interpersonal skills for customer interactions
- Ability to remain organized in a fast-paced environment
- Effective communication with team members
Preferred Qualifications
- Experience in a repair shop or parts retail environment
Physical Requirements
- Must be able to lift and carry up to 70 lbs.
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