Service Delivery Coordinator

1 week ago


La Palma, California, United States AppleOne Full time
Job Summary

We are seeking a highly skilled Service Delivery Coordinator to join our team at AppleOne. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless service delivery to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns, ensuring a high level of customer satisfaction.
  • Coordinate service delivery with technicians, sub-contractors, and customers, ensuring timely communication and resolution of issues.
  • Schedule and follow up on monthly maintenance customer accounts, including contract renewals and upcoming PM visits.
  • Collaborate with internal teams to ensure efficient service delivery and resolve any operational issues.
  • Perform other duties as required to support the success of our operations team.
Requirements
  • Exceptional customer service skills, with the ability to work under pressure and maintain a professional demeanor.
  • Excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Basic financial knowledge and skills, with the ability to understand accounts receivable, payable, purchase orders, and work orders.
  • Strong flexibility and adaptability, with the ability to adjust to changing priorities and direction in a dynamic work environment.
What We Offer

We offer a competitive compensation package, including major medical, dental, vision, 401k, and statutory sick pay where required. We are committed to providing a positive and inclusive work environment, and we welcome applications from diverse candidates.

Please note that we are an EEO/AA Employer/Vet/Disabled and participate in the E-Verify program in certain locations. We also consider qualified applicants with arrest and conviction records, in accordance with applicable state and municipal Fair Chance Laws and Ordinances.


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