Service Coordinator
1 day ago
Allied Universal Technology Services is a global leader in security technology, transforming the industry with innovative solutions. As a Service Coordinator, you'll be part of a dynamic team that thrives on innovation and inclusivity. We offer a wide range of job opportunities for stability and growth across various roles, including service and installation technicians, engineers, and project managers.
Job DescriptionThe Service Coordinator is the primary point of contact for customers, handling requests, questions, concerns, and inquiries. This role requires effective communication and escalation to management for any issues that need remediation. The Service Desk Coordinator will work in accordance with Allied Universal Technology Services' office policies and procedures, upholding the company's core values.
Responsibilities- Route customer requests to the appropriate parties for fulfillment.
- Ensure effective communication and escalation to management for any issues that need remediation.
- Maintain SLA requirements for contracted customer issues and service requests.
- Track regionally logged cases and work-order tasks, reporting anomalies to management.
- Assist Service Managers in scheduling technical staff.
- Produce on-demand and recurring reports for Service Management staff.
- High School Diploma required; Associate's or Bachelor's degree in a related field preferred.
- Minimum of 2 years of experience in Operations Coordination, Central Station Operations, or a related field.
- Possession of a valid state-issued driver's license required.
- Proficient with MS Office Suite (Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word).
- Medical, dental, vision, basic life, AD&D, and disability insurance.
- Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
- Eight paid holidays annually, five sick days, and four personal days.
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