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Customer Service Representative
1 month ago
Ultimate Staffing is partnering with a leading food manufacturing company to fill a Customer Service Representative position. This role requires a strong commitment to customer service and experience in the food manufacturing industry.
Key Responsibilities:
- Receive and review incoming orders to ensure accuracy and compliance with company policies
- Process orders promptly and accurately in the order management system
- Coordinate with sales, production planning, and logistics teams to address order inquiries and resolve discrepancies
- Monitor order status and shipment schedules to ensure timely delivery and customer satisfaction
- Investigate and resolve order issues, including minimum order quantities, product availability, and shipping delays
Requirements:
- Strong commitment to customer service
- Experience with order management software
- Proficiency in data analytics tools such as Excel and Power BI
- Strong interpersonal skills with the ability to work effectively in cross-functional teams
- Excellent written and verbal communication skills
- Superb organizational skills, attention to detail, and accuracy
- Strong time management and ability to work with competing priorities
- Problem resolution and critical thinking skills
Desired Skills and Experience:
- Customer Service
- Email Communication
- Inbound and Outbound Phone calls
- Data Entry
- Order Entry
- Food Manufacturing
Equal Employment Opportunity:
Ultimate Staffing is an equal opportunity employer and considers all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
