Service Delivery Manager

5 days ago


La Palma, California, United States Convergint Full time
About Convergint

Convergint is a leading provider of security and life safety solutions, dedicated to delivering exceptional service to our customers. We are committed to a culture of inclusion and diversity, and we are an equal opportunity employer.

Job Summary

We are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for leading our service business and operations activities, including service sales, implementation, and delivery. You will also be responsible for coaching, counseling, and training our sales force to improve their service selling skills.

Key Responsibilities
  • Lead the development and implementation of service sales strategies to achieve revenue growth and margin goals.
  • Develop and implement operations strategies to improve service delivery and provide additional value to customers in a cost-effective manner.
  • Coach, counsel, and train the sales force to improve their service selling skills.
  • Perform other duties and responsibilities as requested or required.
Requirements
  • Strong leadership and management skills, with a proven track record of success in service delivery and operations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Broad-based professional knowledge of security hardware, alarm and video surveillance systems, electronic security issues, and safeguards.
  • Advanced team leadership, team building, and facilitation skills.
  • Excellent Microsoft Office skills, including Word, Excel, PowerPoint, and Access.
What We Offer

We offer a competitive salary and compensation package, as well as a range of benefits and perks, including company holidays and paid time off, medical, dental, and vision plan, life insurance and disability plan, wellness program, 401K matching plan, colleague assistance program, tuition reimbursement, and vehicle reimbursement plan.

We are committed to providing a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realize their maximum potential within the company.

We are an equal opportunity employer and welcome applications from diverse candidates.


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