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Front Desk Representative

2 months ago

Orlando, Florida, United States Gastro Health Full time
Front Desk Representative Opportunity at Gastro Health

Gastro Health is a leading gastroenterology multi-specialty group seeking a highly skilled Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for patients and play a critical role in ensuring a positive and efficient experience.

Key Responsibilities:
  • Provide exceptional customer service to patients, responding to their inquiries and concerns in a timely and professional manner.
  • Manage patient registration, including verifying insurance information, obtaining necessary documents, and updating patient records.
  • Process payments and handle billing inquiries, ensuring accurate and timely resolution.
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for patients and staff.
  • Collaborate with healthcare providers and staff to ensure seamless communication and efficient patient flow.
Requirements:
  • High school diploma or equivalent required; 2+ years of experience in a medical office setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Proficiency in practice management systems and electronic medical records.
  • Bilingual (Portuguese) a plus; eClinicalWorks (eCW) experience desired.
What We Offer:
  • A comprehensive benefits package, including 401(k) retirement plans, health insurance, and paid time off.
  • A collaborative and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and bonus structure, reflecting your value to our team.

Gastro Health is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our mission to provide exceptional patient care and service.