Front Desk Representative

2 days ago

Orlando, Florida, United States Delta Hotels Orlando Lake Buena Vista Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Delta Hotels Orlando Lake Buena Vista. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities:
  • Greet and Welcome Guests: Greet guests immediately with a friendly and sincere welcome, maintaining eye contact and using a positive and clear speaking voice.
  • Operational and Selling Techniques: Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, ensuring that staff does the same.
  • Cash Handling and Accounting: Maintain cash bank per accounting guidelines and comply with all accounting procedures.
  • Communication and Teamwork: Maintain effective communication within the Front Office and related departments, and with all hotel departments, staying aware of issues relating to front office and general hotel operations.
  • Safety and Security: Adhere to safety, security, and emergency procedures, reacting appropriately during emergency situations and acting promptly to correct hazards.
  • Technical Skills: Understand and operate front office telephone, computer systems, and equipment such as ten key adding machines and facsimile machines.
  • Registration and Check-Out: Promptly complete registration process, input and retrieve information from computer, confirm pertinent information, and close out guest accounts at time of check-out.
Requirements:
  • Education and Experience: High school diploma or general education degree or equivalent combination of education and experience preferred.
  • Language Skills: Must speak, read, and understand English.

We offer a competitive compensation package, including health insurance, vision, dental, 401k, employee discounts, and more. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.

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