Front Desk Representative
3 days ago
Delta Hotel by Marriott Orlando is seeking a dynamic and customer-focused Front Desk Agent to join their team.
Job Summary:We are looking for a highly motivated and organized individual to provide exceptional guest service and support to our hotel operations. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay is memorable and enjoyable.
Key Responsibilities:- Greet guests with a warm and welcoming smile, maintaining eye contact and using a positive and clear speaking voice.
- Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
- Maintain accurate information on and promote hotel facilities, ensuring that staff is aware of and adheres to all relevant procedures.
- Ensure effective communication within Front Office and related departments, and with all hotel departments, staying aware of issues relating to front office and general hotel operations.
- Adhere to safety, security, and emergency procedures, reacting appropriately during emergency situations and acting promptly to correct hazards.
- Understand and operate front office telephone, computer systems, and equipment, including ten key adding machines and facsimile machines.
- Promptly complete registration processes, input and retrieve information from computer systems, and confirm pertinent information, including number of guests, method of payment, and length of stay.
- Close out guest accounts at time of check-out, properly filing and retrieving registration cards.
- High school diploma or general education degree or equivalent combination of education and experience.
- Must speak, read, and understand English.
- Full-time hours available, with flexible scheduling for morning or evening shifts, plus weekends and holidays.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer, committed to providing a safe and inclusive work environment for all employees. All applicants are subject to background and substance abuse screening prior to any offer of employment.
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