Front Desk Representative

4 days ago


Orlando, Florida, United States Howard Johnson I-Drive Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Howard Johnson I-Drive. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for all guests.

Key Responsibilities
  • Provide friendly and responsive service to guests, ensuring their needs are met and exceeded.
  • Check-in and check-out guests, process payments, and handle any issues that may arise.
  • Respond to guest inquiries and resolve any problems in a timely and professional manner.
  • Maintain accurate records and reports, including guest information and hotel operations.
  • Work collaboratively with other departments to ensure seamless guest service and hotel operations.
Requirements
  • High school diploma or equivalent required.
  • Previous guest service experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Physical ability to stand for long periods and lift up to 50 pounds.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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