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Customer Support Specialist

2 months ago

Morristown, Tennessee, United States RLDatix Full time

About RLDatix

RLDatix is a leading provider of healthcare operations platforms, dedicated to ensuring patients receive the best and safest care possible. Our platform provides critical data insights across risk, safety, compliance, provider lifecycle, and workforce management.

Our Mission

We're committed to making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal: helping people.

Job Summary

We're seeking a highly skilled Customer Support Associate to join our Client Support team in Morristown, NJ. As a key member of our team, you'll be responsible for addressing business and technical challenges within our Life Sciences software solutions.

Key Responsibilities

  • First Point of Contact: Serve as the primary point of contact for customer inquiries via our ticketing system.
  • Issue Resolution: Take ownership of client issues related to functionality and utilization of our products to resolve technical and business challenges.
  • Proactive Communication: Proactively initiate communication with customers to ensure ongoing satisfaction and identify opportunities for improvement.
  • Collaboration: Collaborate closely with internal teams to facilitate comprehensive issue resolution.
  • Process Improvement: Continuously assess processes to boost departmental productivity.

Requirements

  • Customer Support Experience: Prior experience in a customer support position.
  • Multi-Ticket Handling: Proven success in handling ten or more customer tickets simultaneously.
  • Technical Skills: In-depth knowledge of Microsoft Excel.
  • Availability: Ability to commute to Morristown, NJ once a week.
  • Customer Focus: Sincere interest in providing a superb level of customer support.
  • Collaboration: A knack for working collaboratively within a fast-paced environment.

What We Offer

We empower our team to do and be their best by enabling flexibility in how we work and prioritizing employee wellness. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

Equal Opportunity Employer

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws.