Client Support Specialist

2 days ago

Morristown, Tennessee, United States Zelis Healthcare Full time
Job Overview

The Client Support Specialist plays a critical role in ensuring the successful processing of claims communications, payments, and ID cards for multiple Zelis clients. This position serves as the primary point of contact for clients and is responsible for managing accounts, making decisions on project approaches, and providing leadership and technical solutions to accomplish business objectives.

Key Responsibilities
  • Participate in regular meetings with stakeholders to provide leadership and technical solutions to accomplish business objectives.
  • Communicate and support the Zelis Client Services vision/direction with clients and team members.
  • Develop and sustain productive customer relationships.
  • Proactively identify complex problems and propose and implement solutions in a deadline-driven environment.
  • Establish courses of action for self and others to ensure that work is completed efficiently.
  • Support continuous improvement efforts both internally and externally.
  • Provide a high level of customer service and satisfaction on all team accounts.
  • Expand knowledge of Zelis and client business processes, technical systems, software, and delivery processes for case/issue management.
  • Continually adhere to HIPAA, Compliance, and Security policies.
Requirements
  • 2+ years of previous customer service experience.
  • Experience working as a relationship or client service manager, implementation, and/or project management.
Preferred Qualifications
  • Experience in gathering business requirements, root cause analysis, business rule configuration, and/or testing software configuration.
  • Knowledge of Jira and/or Salesforce.
Education
  • High school diploma or GED is required.
  • Bachelor's degree preferred in business, healthcare, or technology.

Zelis is a modernizing healthcare financial experience by providing a connected platform that bridges gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs, and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis but also to your ability to bring your best each day.

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

We are committed to providing a safe and secure application process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis. We will never ask for the exchange of any money or credit card details during the recruitment process.

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