Client Support Specialist

1 week ago


Morristown, Tennessee, United States Zelis Healthcare Full time
Job Title: Client Support Specialist

Job Summary:

Zelis Healthcare is seeking a highly skilled Client Support Specialist to join our team. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective support to clients through various communication channels, including phone, email, and in-person meetings.
  • Collaborate with internal stakeholders to resolve client issues and concerns in a timely and professional manner.
  • Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions to meet those needs.
  • Stay up-to-date on industry trends and developments, applying this knowledge to improve client services and support.
  • Participate in regular meetings with stakeholders to discuss client needs, provide feedback, and identify opportunities for improvement.

Requirements:

  • 2+ years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

Preferred Qualifications:

  • Experience working in the healthcare industry, with knowledge of healthcare systems and processes.
  • Knowledge of Jira and/or Salesforce, with experience using these tools to manage client relationships and support.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, including vacation, sick leave, and holidays.
  • Opportunities for professional development and continuing education.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.



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