Client Support Specialist
1 week ago
Job Summary:
Zelis Healthcare is seeking a highly skilled Client Support Specialist to join our team. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective support to clients through various communication channels, including phone, email, and in-person meetings.
- Collaborate with internal stakeholders to resolve client issues and concerns in a timely and professional manner.
- Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions to meet those needs.
- Stay up-to-date on industry trends and developments, applying this knowledge to improve client services and support.
- Participate in regular meetings with stakeholders to discuss client needs, provide feedback, and identify opportunities for improvement.
Requirements:
- 2+ years of experience in customer service or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
Preferred Qualifications:
- Experience working in the healthcare industry, with knowledge of healthcare systems and processes.
- Knowledge of Jira and/or Salesforce, with experience using these tools to manage client relationships and support.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy, including vacation, sick leave, and holidays.
- Opportunities for professional development and continuing education.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.
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