Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Deskside Support professional to join our team at Indsafri. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and networks.
Key Responsibilities:
- Provide level 2 onsite or remote support for complex customer issues and requests.
- Lead deployment of software releases, system upgrades, and patches on end-user devices via Intune deployment.
- Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution.
- Install and upgrade software and operating systems.
- Troubleshoot network and local printers issues.
- Support video and audio conferencing requests as necessary.
- Asset Management updates/clean up in the Asset Management System and AD clean up.
- Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked.
- Maintain documented software and hardware inventories.
- Strong presentation, communication, and interpersonal skills with the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts.
Requirements:
- Experience with operating system image builds, software push platforms (Intune and SCCM).
- Knowledgeable in Office 365 technology.
- Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration.
- Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem).
- Knowledge on Windows Autopilot as a modern OS Deployment solution.
- Basics of Azure Windows virtual Desktop.
- Proven experience with ticket tracking systems (ServiceNow).
What We Offer:
Indsafri offers a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.
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