Technical Support Specialist

4 weeks ago


Morristown, Tennessee, United States Indsafri Full time
Job Title: Deskside Support

Job Summary:

We are seeking a highly skilled Deskside Support professional to join our team at Indsafri. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and networks.

Key Responsibilities:

  • Provide level 2 onsite or remote support for complex customer issues and requests.
  • Lead deployment of software releases, system upgrades, and patches on end-user devices via Intune deployment.
  • Perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution.
  • Install and upgrade software and operating systems.
  • Troubleshoot network and local printers issues.
  • Support video and audio conferencing requests as necessary.
  • Asset Management updates/clean up in the Asset Management System and AD clean up.
  • Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked.
  • Maintain documented software and hardware inventories.
  • Strong presentation, communication, and interpersonal skills with the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts.

Requirements:

  • Experience with operating system image builds, software push platforms (Intune and SCCM).
  • Knowledgeable in Office 365 technology.
  • Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration.
  • Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem).
  • Knowledge on Windows Autopilot as a modern OS Deployment solution.
  • Basics of Azure Windows virtual Desktop.
  • Proven experience with ticket tracking systems (ServiceNow).

What We Offer:

Indsafri offers a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.



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