Account Management Specialist
6 days ago
Precipart, a leading manufacturer of high-precision custom solutions, is seeking a skilled Customer Accounts Specialist to join our team. As a key member of our customer-facing team, you will be responsible for coordinating processes from purchase order initiation to delivery, ensuring seamless communication with internal departments and customers.
Key Responsibilities- Oversee customer schedules and monitor commitment dates against customer requirements
- Receive customer PO's and perform commercial contract review of quotation vs customer PO, resolving discrepancies as needed
- Process customer purchase orders, inquiries, and/or customer issues related to orders
- Process purchase orders and/or manufacturing orders for outsourced products
- Oversee delivery execution and logistics of customer orders and purchase/manufacturing orders to meet customer demand
- Gather and communicate information pertaining to changes to existing orders
- Track order activity and communicate any potential delivery problems
- Update internal systems and customer portals in accordance with changes
- Quickly and effectively resolve customer or production issues, providing timely communication to customers on status and resolution
- Perform monthly account review – customer forecast vs backlog and manufacturing/purchase orders
- Understand customers' measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to ensure Precipart is aligned with measurements, and performing at the highest standard
- Run customer specific reports and share data with customers
- Provide pricing, inventory availability, and production schedule information to customers
- Review contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery, and changes to delivery dates.
- Perform project work as assigned
- Perform other duties as assigned
- Minimum 2 years' experience working in a similar role (candidates with less experience can be considered for Coordinator level)
- Associates degree required or equivalent work experience
- Proficient in MS Excel, Word, Outlook
- Must be customer-focused
- Must be analytical
- Excellent communication skills
- Able to meet aggressive deadlines
- Adapt to changing priorities
- Excellent organizational and multitasking ability
- Assertiveness and confidence
- Able to make decisions that will impact customers
- Goal-driven with ability to work under pressure
- Good problem-solving skills
- Bachelor's degree preferred
- Experience with Mapics or other MRP/ERP programs a plus
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Account Management Specialist
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