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Account Management Specialist

2 months ago

Farmingdale, New York, United States Precipart Group, Inc. Full time
Job Description

Job Title: Customer Accounts Specialist

Company: Precipart Group, Inc.

Job Summary:

We are seeking a highly skilled Customer Accounts Specialist to join our team. As a key member of our organization, you will be responsible for coordinating processes from purchase order initiation to delivery, ensuring seamless customer satisfaction.

Key Responsibilities:

  • Oversee customer schedules and monitor our commitment dates against customer requirements
  • Receive customer PO's and perform a commercial contract review of quotation vs customer PO
  • Resolve discrepancies (if any)
  • Process customer purchase orders, inquiries, and/or customer issues related to orders
  • Process purchase orders and/or manufacturing orders for outsourced products
  • Oversee delivery execution and logistics of customer orders and purchase/manufacturing orders to meet customer demand
  • Gather and communicate, externally and internally, information pertaining to changes to existing orders
  • Track order activity and communicate any potential delivery problems
  • Update internal systems and customer portals in accordance with changes
  • Quickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolution
  • Perform monthly account review customer forecast vs backlog and manufacturing/purchase orders
  • Understand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc.
  • Work to make sure Precipart is aligned with measurements, and performing at the highest standard
  • Run customer specific reports and share data with customers
  • Provide pricing, inventory availability and production schedule information to customers
  • Review contractual inventory amounts required in stock per customer
  • Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates
  • Perform project work as assigned
  • Perform other duties as assigned

Requirements:

  • Minimum 2 years experience working in a similar role (candidates with less experience can be considered for Coordinator level)
  • Associates degree required or equivalent work experience
  • Proficient in MS Excel, Word, Outlook
  • Must be customer focused
  • Must be analytical
  • Excellent communication skills
  • Able to meet aggressive deadlines
  • Adapt to changing priorities
  • Excellent organizational and multitasking ability
  • Assertiveness and confidence
  • Able to make decisions that will impact customers
  • Goal-driven with ability to work under pressure
  • Good problem-solving skills

Preferred Experience / Skills / Education:

  • Bachelor's degree preferred
  • Experience with Mapics or other MRP/ERP programs a plus