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Customer Account Management Specialist

2 months ago

Farmingdale, New Jersey, United States Ohm Systems Full time
Job Overview

Summary: We are looking for a meticulous and systematic professional to assist in managing customer accounts and overseeing billing processes. This position entails evaluating customer accounts, tracking billing statuses, organizing documentation, making follow-up communications with clients, and executing data entry tasks. The ideal candidate will possess robust computer skills, be proficient in Microsoft Excel and Word, and demonstrate exceptional customer service capabilities.

Position Details:

  • Title: Operations Specialist
  • Client: Ohm Systems
  • Duration: Not specified

Key Responsibilities:

  • Assess customer accounts and billing statuses to verify precision.
  • Organize and maintain documents pertinent to customer accounts.
  • Conduct follow-up communications with clients to address questions and resolve billing discrepancies.
  • Execute data entry tasks to ensure the accuracy of customer records.
  • Effectively prioritize tasks to handle multiple responsibilities and deadlines.
  • Deliver outstanding customer service, ensuring client satisfaction and prompt resolution of issues.

Essential Skills:

  • Proficiency in Microsoft Excel and Word.
  • Strong organizational abilities and attention to detail.
  • Excellent customer service skills with effective communication capabilities.
  • Ability to prioritize tasks and manage time effectively.
  • Strong computer skills and familiarity with data entry processes.