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Senior Account Executive

2 months ago

Denver, Colorado, United States Lockton, Inc. Full time
Job Summary:

As a Senior Account Executive - Healthcare Specialist at Lockton, Inc., you will play a critical role in maintaining and enhancing our relationships with existing clients by executing proactive, creative, and ongoing contact initiatives. This strategic position requires a strong understanding of the healthcare industry and the ability to work at a high level with large and complex clients.

Key Responsibilities:
  • Maintain and enhance relationships with existing clients through proactive contact initiatives.
  • Work at a strategic level with large and complex clients to identify and capitalize on new business opportunities.
  • Develop and implement cross-selling strategies to generate revenue.
  • Provide strategic planning and consulting advice to clients, including the production of Requests for Proposal and analysis of vendor responses.
  • Consult with clients to review investment options, benefit services, fees, strategies, and goals.
  • Consult regularly with clients to review large claims, abnormal utilization results, and monthly claims experience.
  • Review and issue profitability analyses on all fee-at-risk proposals.
  • Assist in the establishment and attainment of revenue goals for existing and new business.
  • Provide input in the development and implementation of policies and procedures, as well as operating and strategic plans within the area of specialty.
  • Develop and maintain dependable working relationships with carriers, broker servicing networks, and other providers.
  • Oversee issue-resolution between clients and vendors.
  • Coordinate market selection for new and renewal business on designated accounts.
  • Initiate and duplicate new business report activities.
  • Generate new business opportunities through cross-selling.
  • Negotiate program terms and costs.
  • May help coordinate the day-to-day administrative activities among those servicing the client's account, including the coordination of all support services such as claims and loss control.
  • Provide information, concepts, techniques, and programs to department associates to improve and enhance working knowledge.
  • Mentor and train junior-level staff.
  • Research and understand industry trends, product development, and government regulations.
Requirements:
  • Bachelor's Degree in Business Administration or related field and/or years of experience equivalent.
  • Typically, more than 7 years of client services experience is required.
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
  • Strong verbal and interpersonal communication skills required.
  • Demonstrates strong working knowledge and experience within the brokerage industry.
  • Understands industry trends and governmental regulations.
  • Ability to complete continuing education requirements as needed.
  • Ability to attend company, department, and team meetings as required, including industry training sessions.
  • Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information.
  • Ability to efficiently organize work and manage time to meet deadlines.
  • Ability to travel by automobile and aircraft.
  • Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
  • Ability to work on a computer for a prolonged amount of time.
  • Ability to work outside of normal business hours as needed.
  • Legally able to work in the United States.