Senior Account Executive

2 days ago

Denver, Colorado, United States Lockton, Inc. Full time
Job Summary

The Senior Account Executive is a key business contact for clients, responsible for delivering exceptional service and driving business growth. This role requires a deep understanding of industry trends and regulations, as well as the ability to develop and maintain strong relationships with clients and internal stakeholders.

Key Responsibilities
  • Develop and implement marketing strategies to attract new business and retain existing clients
  • Manage client relationships and provide exceptional service to meet or exceed industry standards
  • Coordinate Lockton resources to deliver timely and effective solutions to clients
  • Develop and maintain relationships with carriers and other providers to secure the best possible outcomes for clients
  • Manage marketing strategies and selection for complex new and renewal business
  • Build and maintain effective relationships with clients to provide the best possible service on a timely basis
  • Coordinate the renewal of current client business, including providing renewal notices, completing exposure checklists, and delivering submissions to markets
  • Undertake responsibility for new business as directed
  • Respond to and fulfill the requirements generated by the Renewal Assistance Program (RAP) report
  • Work with Accounting to resolve accounting criticisms
  • Aid the Account Administrator on audits
  • Participate with Producer in the decision-making process on client credit balances over 90 days
  • May assist collection supervisor and Producer in collection efforts
  • Accountable for the development, implementation, and monitoring of client service plans
  • Responsible for the preparation and delivery of stewardship reports
  • Oversee, direct, plan, and schedule the work of others, as required
  • Process policy endorsements with the assistance of the Account Administrator and Account Manager
  • Perform tasks not assigned to the Account Administrator or Account Manager
  • Arrange for loss run schedules for clients, when appropriate
  • Prepare written correspondence, reports, and analyses, as needed
  • Analyze situations, identify problems, recommend solutions, and evaluate outcomes
  • Respond promptly to the requests and needs of clients and Lockton associates
  • Motivate, instruct, and promote teamwork and associate development
  • Keep abreast of market conditions and new products
  • Make decisions in compliance with established Lockton standards of quality performance and service
  • Understand when to proceed alone and when to involve the Producer or others
  • Interface with top management of other businesses, representing Lockton in the highest professional manner
  • Accumulate required continuing education credits to maintain a current insurance license
  • Attend position-related seminars/classes, carrier functions, and social events as required
  • Perform other work-related duties as assigned
Requirements
  • Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
  • Typically, more than ten years of Client services experience is required
  • Minimum of seven years of working knowledge of commercial property and casualty coverages and services required
  • At least five years of advanced/Account Executive level experience marketing and servicing the insurance needs of commercial accounts required
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
  • Demonstrates professional, tactful negotiation and persuasion skills to achieve objectives
  • Demonstrates strong working knowledge and experience within the brokerage industry
  • Understands industry trends and governmental regulations
  • Ability to attend industry training sessions company as required
  • Strong attention to detail required
  • Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed
  • Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines
  • Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information
  • Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manor
  • Ability to travel by automobile and aircraft and be away from home more than one day and night
  • Legally able to work in the United States

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