IT Systems Administrator

4 weeks ago

Knoxville, Tennessee, United States StaffSource Full time
Job Summary

We are seeking a highly skilled IT Systems Administrator to join our team at StaffSource. The successful candidate will be responsible for planning, implementing, securing, documenting, maintaining, and operating the network, server, workstation, and storage infrastructure.

Key Responsibilities
  • Manage IT enterprise software systems, including Microsoft 365, storage, multifactor authentication, encryption, filtering, telephony, firewalls, patching, updates, hardware/software licenses, policies, endpoint detection and response, etc.
  • Manage IT server infrastructure in a virtualized VMware environment, focusing on Active Directory, DNS, DHCP, system security, etc.
  • Implement and administer IT network infrastructure, including routing, switching, firewalls, wireless, etc.
  • Implement and maintain cybersecurity measures to ensure the protection of data and systems.
  • Interface with employees, vendors, and contractors for troubleshooting, problem resolution, service improvement, service design, installation, and projects regarding all software and hardware related to IT infrastructure.
  • Responsible for data backups, restores, and recovery, including Datto and Veeam.
  • Deploy and monitor systems, providing information and statistics, and acting on system performance and capacity alerts for items such as CPU, RAM, storage, etc.
  • Assist with Mobile Device Management platform, including MaaS360.
  • Document system designs and architectures using tools such as Microsoft Visio and Excel.
  • Stay abreast of rapid changes in technology by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.
  • Serve as Tier 2 support for technical needs of Tier 1 IT personnel and end users, including answering how-to questions, providing system and network status communication, troubleshooting various technologies, and escalating issues when necessary.
  • Provide education and training to employees on various IT topics.
  • Follow standard procedures using available tools to complete requests with minimal assistance.
  • Perform all duties in accordance with safety, personnel, and service practices and policies.
  • Participate in IT on-call rotation, providing support for all IT infrastructure and applications.
  • Regular on-time attendance is required.
  • Perform other duties as requested.
  • Periodically work evenings and weekends to support upgrades and system maintenance activities.
  • Occasionally travel for training and meetings.
Requirements
  • Bachelor's Degree in Computer Science, IT, MIS, or related field.
  • Minimum 6 years' experience with maintaining, troubleshooting, and supporting various technology environments.
  • Prefer deep knowledge of Microsoft Enterprise Services, networking, virtualization, cloud (e.g., Azure, AWS), and storage technologies.
Certifications
  • At least two of the following active certifications: VMware Certified Professional 6 (VCP), Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), ISC(2) Systems Security Certified Practitioner (SSCP).
Skills and Abilities
  • Strong organizational skills with exceptional follow-through and attention to detail.
  • Strong network administration skills.
  • Advanced Microsoft system administration skills.
  • Exceptional people skills and professionalism.
  • Ability to accurately communicate moderately complex technical information, ideas, and results in both oral and written form.
  • Ability to exercise a high degree of professionalism in safeguarding confidential data.
  • Proficiency using and supporting common enterprise software, including Microsoft Windows, Microsoft Office (Word, Excel, Outlook, etc.), and remote support tools.
  • Ability to work independently and as part of a team.
  • Perform all duties in accordance with established safety practices.
  • Must be able to read, write, and do arithmetic.
  • Must possess and maintain a valid driver's license.
  • Availability for occasional travel for training and meetings.
Work Environment
  • This position is primarily performed in an indoor environment.
  • While performing the duties of this job, the employee is regularly required to:
  • Use hands to finger, handle, and feel.
  • Sit, stand, walk, bend, and stoop.
  • Sit at a desk or work center and operate a desktop or tablet computer, keyboard, and mouse.
  • Reach with hands and arms.
  • Lift, carry, push, and/or pull 10-20 lbs.
  • Talk and hear.
  • While performing the duties of this job, the employee is occasionally required to:
  • Crawl, climb, and crouch.
  • Work in constrained spaces.
  • Lift, carry, push, and/or pull over 50 lbs. with assistance.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.
  • There is minimal exposure to dust, dirt, and chemicals.
  • The noise level in the work environment is generally moderate.

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