Senior Systems Administrator

1 week ago

Knoxville, Tennessee, United States Ross Full time
Job Summary

We are seeking a highly skilled Senior Systems Administrator to join our team at Ross. As a key member of our IT department, you will be responsible for administering, monitoring, and supporting our hardware platforms, operating systems, and related products and technologies.

Key Responsibilities:

  • Design, install, maintain, configure, secure, and support hardware platforms, operating systems, wired/wireless network components, and related products and technologies.
  • Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring high-quality workmanship during all phases of delivery.
  • Plan and execute performance baselines, monitoring, tuning, and capacity planning, including diagnosing and resolving performance issues.
  • Take on new roles and responsibilities as assigned or as business needs require.
  • Provide appropriate documentation and knowledge transfer to all individuals or organizations supported.
  • Perform hardware/software configuration and release management.
  • Utilize productivity tools to proactively manage workload, including time, project, and priority management as part of normal everyday work.
  • Utilize SDLC processes to develop, present, and track project activity, inclusive of presentations to technical and management layer associates.

Requirements:

  • At least 2-4 years of experience supporting retail systems, with at least 1 of those years in a complex heterogeneous computing environment supporting supply chain distribution systems.
  • Solid understanding of retail dynamics within a complex, highly integrated environment.
  • Solid understanding of supply chain technology and warehouse control systems within a complex, highly integrated environment.
  • Experience with Distribution Center/Warehouse management systems.

Preferred Qualifications:

  • 2 years of experience with backup technologies, high-end storage solutions (Hitachi SAN preferable), SCCM System Management, and Event Management tool or related technology.
  • Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
  • Experience with IT processes such as System Management, Patch Management, Change Management, Configuration Management, Release Management, Problem Management, Business Continuity Planning, Customer Service, and Vendor Relationship Management.
  • Experience defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.
  • Strong analytical, problem-solving, root cause analysis, and troubleshooting skills.
  • Undergraduate degree or equivalent work experience.

Physical Requirements/ADA:

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance.

Vision Requirements:

Ability to see information in print and/or electronically. Requires ability to frequently walk throughout distribution centers (approx. 2 million square feet in size) to observe and support users. Requires ability to ascend/descend stairs. Requires frequent standing and walking for lengthy periods of time. Requires ability to hear/communicate in a noisy environment.

Occasional Requirements:

Job occasionally requires bending, kneeling, reaching, and lifting boxes up to 50 pounds.

This role requires full-time in-office presence, including to engage in in-person team interaction, meetings, and collaboration, client support, mentoring, coaching, and/or feedback.

Disclaimer:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience.

We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce.

Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental, or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.

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