Bilingual Customer Service Representative
2 days ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our Residential Team at OneCommunity. As a key member of our team, you will be responsible for managing all our clients' repair and maintenance needs within our technology platform, One by SMS Assist.
About the Role:
- Provide exceptional customer service to residents and store managers via phone and electronically.
- Utilize technology and basic troubleshooting skills to determine the nature of maintenance issues affecting the caller.
- Properly document and classify maintenance issues to ensure proper dispatch to the most appropriate vendor in the most appropriate timeframe.
- Achieve KPIs in a contact center-based production environment where productivity and quality are key in providing excellent customer experiences.
Responsibilities:
- Manage all aspects of customer service, including responding to inquiries, resolving issues, and providing updates.
- Collaborate with coworkers and our nationwide network of contractors to resolve customer problems.
- Keep our customer and work order information up to date in our proprietary technology system.
- Continuously learn and improve our software and supporting systems.
Requirements:
- High school diploma required, Associates or Undergraduate degree preferred.
- Previous experience in property maintenance or management, customer service call center environment preferred.
- Fluent in Spanish.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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