Customer Service Specialist
2 weeks ago
Hyundai of North Charleston is a reputable organization with a strong commitment to both customer and employee satisfaction. Our workforce is valued, and we prioritize the growth and development of each individual. We take pride in fostering a supportive environment that celebrates achievements and encourages career advancement.
We provide ample opportunities for professional growth within our extensive portfolio, which includes a variety of prestigious automotive brands.
Benefits Offered:
- Comprehensive Medical, Dental, and Vision Insurance
- Retirement Savings Plan (401k)
- Paid Time Off
- Seasonal Celebrations and Team Events
- Employee Recognition Programs
- Handle incoming customer inquiries and facilitate follow-ups for sales appointments
- Respond promptly to online, phone, and live chat requests utilizing established scripts and templates
- Provide initial product details and guide customers to the relevant dealership resources
- Present preliminary financing options tailored to customer requirements
- Follow up with potential leads who are not yet ready to schedule an appointment
- Engage in team and process enhancement discussions, maintaining positive interactions with colleagues and management
- Utilize a Customer Relationship Management (CRM) system on a daily basis
- Prior experience in a customer service role
- Strong collaborative skills and a desire for continuous improvement
- Professional and courteous demeanor
- Positive attitude and a strong work ethic
- Proficient computer skills
- Valid driver's license
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