Customer Service Banking Specialist
4 days ago
We are a global digital business services company that delivers innovative solutions to help businesses streamline their operations.
Our team is passionate about making a positive impact on our clients and communities, and we're looking for talented individuals to join us.
Job SummaryWe are seeking a Customer Service Banking Specialist to join our team in Columbia, South Carolina. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities- Provide timely and effective resolution to customer inquiries and issues
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of our clients' products and services
- Stay up-to-date on industry trends and developments to provide expert advice to customers
- Work closely with our sales team to identify opportunities for upselling and cross-selling
- High school diploma or equivalent required
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting skills
- Able to work independently and as part of a team
- Excellent communication and interpersonal skills
- Paid training and development opportunities
- Competitive wages and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
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