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Customer Support Specialist I

2 months ago

Charleston, West Virginia, United States Shentel Full time

Customer Support Specialist I

Shentel is a leading provider of broadband solutions, delivering high-speed internet, video, and voice services across the Mid-Atlantic region. Our extensive fiber optic and cable networks ensure that we meet the diverse needs of our customers.

Are you passionate about helping others? Do you excel at solving problems? If so, consider joining our dedicated Technical Support Team at Shentel.

As a Customer Support Specialist, you will be integral to our organization's success, acting as the first point of contact for our customers.

Our Customer Support Specialists are part of a collaborative, service-focused team in a call center environment that:

• Ensures a high-quality customer experience through dedicated and honest service.

• Engages in real-time problem-solving with customers to address technical challenges.

• Informs residential customers about the setup and usage of our products.

• Identifies opportunities to recommend additional or upgraded services while maintaining a positive customer experience.

We provide a supportive work atmosphere and a competitive compensation package that includes:

• Exceptional 401(k) plan with company contributions

• Comprehensive medical, dental, vision, and life insurance with company support

• Paid time off and recognized holidays

You have earned the following:

• A strong reputation as a customer service expert who consistently meets and exceeds expectations

• A high school diploma or equivalent

• At least one year of experience in customer service or a call center environment