Customer Service Representative

19 hours ago


Charleston, West Virginia, United States United Bank Full time
Job Description

**About the Role**

As a Customer Care Specialist at United Bank, you will play a vital role in providing exceptional service to our internal and external customers. This position requires a professional and courteous demeanor, excellent communication skills, and the ability to work in a fast-paced environment.

**Key Responsibilities**

  • Provide top-notch customer service via phone and email
  • Assess customer needs and provide solutions
  • Respond to account inquiries and resolve issues in a timely manner
  • Stay up-to-date on products and services through training and education
  • Build relationships with customers and internal teams

**Requirements**

  • High school diploma or equivalent required; bachelor's degree preferred
  • Minimum one year of call center or banking experience required
  • Excellent verbal and written communication skills required
  • Proficient in Microsoft Office products and computer skills in a Windows-based environment

**What We Offer**

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

**About United Bank**

United Bank is a leading financial institution with a rich history of providing exceptional service to our customers. We value our relationships and are committed to building a strong and supportive community.



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