Automotive Customer Service Specialist

2 weeks ago


Charleston, West Virginia, United States Hindererhonda Full time

About Us

At Hinderer Motor Company, we are driven by our passion for delivering exceptional experiences to our customers. Our commitment to excellence has been the cornerstone of our operations since our inception, and we continue to strive for greatness in every interaction.

Core Values

  • Customer Focus
  • Integrity
  • Continuous Growth
  • Enthusiasm

Position Overview

The Automotive Customer Service Specialist plays a vital role in fostering strong relationships with our clientele while effectively promoting our technicians' services. This position involves welcoming customers, assessing their service needs, conducting comprehensive vehicle inspections, and recommending services that enhance the value of their vehicles. You will be responsible for keeping customers informed throughout the service process, managing service inquiries, and ensuring a memorable experience for every customer.

Key Responsibilities

  • Guide customers on essential maintenance services.
  • Diagnose mechanical issues through customer consultations and visual inspections.
  • Discuss inspection findings with customers, suggest corrective actions, and prepare service orders.
  • Maintain high standards of customer satisfaction and address any complaints professionally.
  • Draft repair orders detailing time, costs, and labor estimates for services.
  • Clarify the work performed and associated charges to customers.
  • Schedule service appointments efficiently.
  • Conduct test drives with customers to verify issues or refer to technicians.
  • Review service history, inspect vehicles, and recommend additional services as necessary.
  • Advise customers on vehicle care and the importance of adhering to manufacturer specifications.
  • Provide accurate written estimates for labor and parts.
  • Secure customer approval on repair orders and provide copies for their records.
  • Establish payment methods and obtain necessary credit approvals.
  • Monitor repair progress and communicate any changes in estimates or timelines to customers.
  • Review completed repair orders to ensure accuracy and proper authorization for additional work.
  • Ensure vehicles are parked securely and keys are managed appropriately.
  • Handle phone inquiries regarding appointments and ongoing services.
  • Inspect vehicles for bodywork needs and provide estimates as required.
  • Maintain a professional appearance and keep the workspace organized.
  • Perform additional tasks as assigned.

Qualifications

  • Ability to successfully complete a background check, including drug screening.
  • Valid driver's license and eligibility for auto insurance coverage.
  • Compliance with I-9 requirements.


  • Charleston, West Virginia, United States Hudson Automotive Group, Inc Full time

    Position OverviewLocationHudson Nissan of CharlestonShiftDaytime HoursCompensationAttractive Earnings PotentialTop performers can earn between $80,000 and $100,000+ annually.BenefitsAccrued Paid Time OffFlexible Work ScheduleOpportunities for Internal AdvancementAbout UsHudson Automotive Group, a family-owned enterprise since 1948, is seeking dedicated...


  • Charleston, West Virginia, United States Stokes Automotive Group Full time

    Join Our Team at Stokes Automotive GroupStokes Automotive Group is on the lookout for skilled Automotive Service Specialists to enhance our workforce. Compensation ranges from $18.00 to $30.00 per hour, with additional bonuses based on prior experience.Benefits Include:Comprehensive training provided by manufacturers and in-house, along with ongoing...


  • Charleston, West Virginia, United States Hudson Automotive Group, Inc Full time

    Position OverviewLocationHudson Automotive Group, Inc. ShiftDaytime Hours Compensation$18 - $35/hour Flat Rate Pay with Performance BonusesCareer Advancement OpportunitiesAnnual Technician Retention BonusAbout UsHudson Automotive Group, Inc. is on the lookout for Automotive Service Specialists - All Levels to enhance our esteemed, high-volume service...


  • Charleston, West Virginia, United States Renn Kirby Auto Group Full time

    Job OverviewAutomotive Service AdvisorRenn Kirby Auto Group is in search of a dedicated automotive service advisor who possesses a passion for vehicles and exceptional customer service abilities. In this role, you will be responsible for welcoming clients, understanding their automotive needs, and arranging appointments for our skilled service...


  • Charleston, West Virginia, United States Renn Kirby Auto Group Full time

    Job OverviewAutomotive Service Advisor at Renn Kirby Auto Group is an excellent opportunity for individuals who possess a passion for automobiles and exceptional customer service abilities. In this role, you will be responsible for welcoming clients, understanding their automotive needs, and coordinating with our skilled service technicians to ensure a...


  • Charleston, West Virginia, United States EDS Service Solutions Full time

    EDS Service Solutions is a leading provider of staffing solutions for the automotive industry, supporting car rental companies across the United States.We are currently seeking a dedicated and detail-oriented Automotive Inventory Specialist to join our team. In this role, you will play a vital part in ensuring the smooth operation of our clients' vehicle...


  • Charleston, West Virginia, United States Link Automotive Full time

    Link Automotive is looking for a talented and knowledgeable Automotive Service Technician to enhance our team. The successful candidate will possess a genuine enthusiasm for vehicle repair and upkeep, a robust work ethic, and a dedication to providing exceptional service.Key Responsibilities:1. Execute diagnostics, repairs, and maintenance on a diverse array...


  • Charleston, West Virginia, United States Renn Kirby Auto Group Full time

    Job OverviewAutomotive Service Advisor position available at Renn Kirby Auto Group. This role is ideal for individuals who possess a passion for vehicles and exceptional customer service abilities.Key ResponsibilitiesAssess and confirm vehicle warranty coverage and service agreements while preparing cost estimates and necessary documentation for...


  • Charleston, West Virginia, United States Automotive Styling Llc Full time

    Position OverviewWe are seeking a dedicated Automotive Film Installation Specialist to join our team at Automotive Styling Llc. This role involves the application of various protective films including tint, paint protection film (PPF), and vinyl wraps.Key ResponsibilitiesExpertly install automotive films to enhance vehicle aesthetics and protection.Ensure...


  • Charleston, West Virginia, United States Mr. Tire Auto Service Centers Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Sales Specialist to join our team at Mr. Tire Auto Service Centers. As a key holder and manager on duty, you will be responsible for providing exceptional guest service, driving sales of automotive repair services and tires, and contributing to the growth of our business.Key...


  • Charleston, West Virginia, United States Asbury Automotive Group Full time

    Automotive Service Attendant Asbury Automotive Group is a leading name in the automotive retail industry, committed to transforming the dealership experience through innovative practices and a focus on customer satisfaction. Our team is dedicated to fostering a positive and inclusive workplace where employees can excel both personally and...


  • Charleston, West Virginia, United States Asbury Automotive Group Full time

    Automotive Service Lot Attendant Asbury Automotive Group is a prominent player in the automotive retail sector, recognized for its innovative approach and commitment to excellence. We are dedicated to creating a welcoming and efficient environment for our customers and team members alike. Role Overview: The Service Lot Attendant serves as the...


  • Charleston, West Virginia, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Parts Sales Associate to join our team at Hendrick Automotive Group. As a key member of our parts department, you will be responsible for providing exceptional customer service, selling parts to customers, and supporting the service department and body shop.Key ResponsibilitiesSales and...


  • Charleston, West Virginia, United States The Auto Club Group Full time

    Join Our Team Dedicated to Advancing Your CareerJob Type: Full-timeExempt/Non Exempt: HourlyPosition Overview: At The Auto Club Group (ACG) / AAA, we are proud to be your trusted automotive specialists, offering our clients friendly, knowledgeable service and technical proficiency.Automotive Care: As a leader in the automotive service industry, we operate...


  • Charleston, West Virginia, United States Hyundai of North Charleston Full time

    Automotive Parts SpecialistBecome a vital member of our team at Hyundai of North Charleston & Genesis of North Charleston as an Automotive Parts Specialist. At the Krause Auto Group, we prioritize both customer satisfaction and employee well-being, fostering a nurturing environment where every team member is valued. We are dedicated to promoting internal...


  • Charleston, West Virginia, United States Hindererhonda Full time

    About UsAt Hinderer Honda, we are driven by a passion for delivering exceptional experiences to our customers. Our commitment to excellence has been the cornerstone of our operations since our inception. As we look to the future, we remain dedicated to fulfilling the dreams of our clients, ensuring that their automotive needs are met with enthusiasm and...


  • Charleston, West Virginia, United States Landrovernc Full time

    Position Overview: This role necessitates relocation to a vibrant coastal community. The company offers a generous sign-on bonus for qualified candidates.About Us:Land Rover NC is a family-owned automotive dealership that has been serving the community since its inception. We pride ourselves on our commitment to exceptional customer service and have received...


  • Charleston, West Virginia, United States Orange Elephant Roofing Full time

    Orange Elephant Roofing - Customer Service Sales SpecialistBecome a Key Member of Our Sales TeamOrange Elephant Roofing is in search of driven individuals who are passionate about succeeding in the sales sector. As a vital member of our roofing sales team, you will significantly impact our clients' roofing experiences. We are looking for candidates with a...


  • Charleston, West Virginia, United States Hyundai of North Charleston Full time

    Position Overview:Hyundai of North Charleston & Genesis of North CharlestonKrause Auto Group, a reputable organization with over thirty years of experience, emphasizes the importance of both customer satisfaction and employee well-being. We appreciate every member of our workforce and are dedicated to providing the necessary resources for their professional...


  • Charleston, West Virginia, United States Hyundai of North Charleston Full time

    At Hyundai of North Charleston, we pride ourselves on our commitment to excellence and the satisfaction of both our customers and employees. With a rich history in the automotive industry, we recognize the importance of each team member and strive to foster a supportive and inclusive work environment. We provide numerous opportunities for career advancement...