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Customer Success Manager
2 months ago
Meridian Knowledge Solutions, LLC is seeking a seasoned Customer Success Manager to lead our federal accounts. The ideal candidate will possess a Top Secret/SCI Security Clearance and 10+ years of experience in customer-facing roles for enterprise software companies.
- Manage the success of a portfolio of assigned federal clients to deliver consistent value across the client lifecycle.
- Understand client business objectives and deploy Meridian's offerings to achieve those objectives.
- Identify new opportunities for existing clients and manage the opportunity lifecycle.
- Achieve sales targets and generate sales revenue by servicing clients within portfolio.
- Develop annual client-specific service strategies for clients within portfolio.
- Understand client departmental success metrics and ensure alignment and delivery on those objectives.
Responsibilities:
- Advise customers on best practices for designing, implementing, and scaling learning programs to align with client business objectives.
- Manage the transition from pre-sales to implementation of new customers; accurately ascertain customer goals and translate them into an implementation plan.
- Cultivate strong customer relationships by maintaining high levels of engagement and communication.
- Drive customer advocacy in the form of references, referrals, upsells, cross-sells, and case studies.
- Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk, reliably renew and expand customer contracts.
Requirements:
- Top Secret/SCI with full scope Poly Security Clearance.
- 10 years of experience in a customer-facing role for an enterprise software company, preferably with account management responsibilities and existing customer sales responsibilities.
- Experience working with federal government clients/public sector.
- Bachelor's Degree.
- Collaboration Skills.
- Communication Proficiency.
- Discretion.
- Ethical Conduct.
- Organizational Skills.
- Personal Effectiveness/Credibility.
- Presentation Skills.
- Technical Capacity.
- Thoroughness.
- Time Management.
- Problem Solving/Analysis.
- Customer/Client Focus.
- Decision Making.
About Meridian Knowledge Solutions:
Meridian Knowledge Solutions is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Compensation:
$170,000 to $185,000 per year depending on experience and qualifications. This position is eligible for a benefits package including medical, dental, vision, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, 7 paid holidays, and flexible paid time off.
