Customer Migration Program Manager

1 week ago

Wilmington, Delaware, United States Sovos Full time

Shape your career with Sovos.

If you are looking for a role where creativity meets influence, you have found the right opportunity. As a worldwide leader, Sovos is redefining tax compliance from a mere obligation to a catalyst for advancement while transforming how businesses manage the constantly evolving regulatory environment. At Sovos, we are dedicated to more than just addressing compliance issues – we strive to create a meaningful and enduring impact in all our endeavors. Our teams work at the forefront of digital innovation, tackling intricate business challenges while also enhancing our personal, professional, and community lives.

Our specially designed systems equip you with the resources necessary to excel in a landscape where governments demand heightened transparency, expedited reporting, and enhanced control over business operations. Enthusiastic about the opportunities? So are we.

The Role You Will Play:

As the Customer Migration Program Manager, you will spearhead and oversee our customer migration initiatives. You will work in close collaboration with essential stakeholders across Customer Delivery, Professional Services, Product, Engineering, and Transformation to guarantee that migrations proceed seamlessly and effectively. You will provide insights and address challenges and deficiencies in our workflows to ensure successful customer transitions.

Specifically, your responsibilities will include:

Leading the strategy, implementation, and delivery of projects and key programs across all migration efforts. Managing multiple initiatives across various technical teams and technology domains in diverse locations. Overseeing communication for technical and market delivery across these projects with senior management and partner organizations. Anticipating challenges and balancing business requirements against technical limitations to expedite project progress. Collaborating with business, product, and Solution Architect teams to harmonize business and technical factors to deliver effective solutions. Managing the organizational roadmap and objectives for migrations. Identifying and addressing gaps between teams, processes, and systems to better achieve organizational objectives and enhance the customer/partner experience. Effectively communicating with stakeholders and updating migration program milestones. Developing and/or utilizing a comprehensive plan for the migration program that outlines all tasks, timelines, and resources needed. Ensuring the project is managed proficiently, with all tasks completed on schedule and with precise outcomes. Identifying and resolving any issues that may arise during the migration programs and collaborating to implement solutions to keep the programs on track. Acting as an advocate for the customer, proactively representing their interests within Sovos and with the customer to achieve defined goals. Ensuring customer feedback is accurately captured and communicated internally to facilitate ongoing enhancements of Sovos products and services.

What We Require From You:

5+ years of experience in professional or managed services within SaaS or a comparable sector. 3+ years of experience managing enterprise-level accounts. General understanding of tax reporting and compliance is advantageous. Exceptional communication skills, including issue tracking, prioritization, and crisis management. Experience in process enhancement, decision-making, managing workflows, planning, analyzing data, and establishing standards. Experience supporting global clients across multiple products. Proficiency in Spanish and/or Portuguese is beneficial. Due to client contractual requirements, the successful candidate will be required to undergo a background check and drug screening upon hiring.

What Sovos Provides:

The resources to enrich your life – because we want you to enjoy your life both outside and inside of work.

Flexible Time-Off Uncapped Commission Plans Company Sponsored Health, Dental and Vision Insurances 401(k) plan with company matching A variety of leave options including family and parental leave Bi-Weekly Meeting Free Days Globally recognized Training and Development programs

Sovos is an equal opportunity employer committed to fostering an environment that celebrates diversity and provides equal employment opportunities to all applicants and employees. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law. At Sovos, all employees are encouraged to bring their authentic selves to work.

Company Overview:

Sovos is a global provider of tax, compliance, and trust solutions and services that empower businesses to navigate an increasingly regulated world with confidence. Designed for continuous compliance capabilities, our scalable IT-driven solutions meet the demands of a complex and evolving global regulatory landscape. Sovos' cloud-based software platform offers an unmatched level of integration with business applications and government compliance processes.

More than 100,000 customers in over 100 countries – including half of the Fortune 500 – rely on Sovos for their compliance needs. Sovos processes over three billion transactions annually across 19,000 global tax jurisdictions. Supported by a robust partner program with more than 400 partners, Sovos provides an unparalleled global network for companies across various industries and regions. Founded in 1979, Sovos operates across the Americas and Europe and is owned by Hg and TA Associates. For more information, visit our website.

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