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Customer Migration Program Manager

2 months ago

Wilmington, Delaware, United States Sovos Full time

Shape your career with Sovos.

If you are looking for a role where creativity meets influence, you have found the right opportunity. As a prominent player in the industry, Sovos is redefining tax compliance from a mere obligation to a catalyst for growth, while transforming how organizations navigate the dynamic regulatory environment. At Sovos, we are dedicated to more than just addressing compliance issues – we strive to create a positive and enduring impact in all our endeavors. Our teams work at the forefront of digital innovation, tackling intricate business challenges while also enriching our communities, both personally and professionally.

Our specialized systems equip you with the necessary tools to excel in a landscape where governments demand heightened transparency, expedited reporting, and enhanced control over business operations. Enthusiastic about the potential? So are we.

The Role You'll Undertake:

As the Customer Migration Program Manager, you will design and oversee our customer migration strategy. You will work in close collaboration with essential stakeholders across Customer Delivery, Professional Services, Product, Engineering, and Transformation to guarantee that migrations proceed seamlessly and effectively. You will provide insights and tackle obstacles and deficiencies in our procedures to ensure successful customer transitions.

More specifically, your responsibilities will include:

Directing the planning, execution, and delivery of projects and key initiatives related to all migration efforts. Managing multiple programs that span various technical teams and technology domains across different regions. Overseeing communication for technical and market delivery across these initiatives with senior management and partner organizations. Anticipating challenges and balancing business requirements against technical limitations to expedite project progress. Collaborating with business, product, and Solution Architect teams to harmonize business and technical factors to deliver effective solutions. Managing the organizational roadmap and objectives for migrations. Identifying and addressing gaps between teams, processes, and systems to better achieve organizational objectives and enhance the customer/partner experience. Effectively communicating with stakeholders and updating migration program milestones. Developing and/or utilizing a comprehensive plan for the migration program that details all tasks, timelines, and resources required. Ensuring the project is managed efficiently, with all tasks completed punctually and with precise outcomes. Identifying and resolving any issues that may arise during the migration programs and collaborating to implement solutions to keep the programs on track. Acting as an advocate for the customer, proactively representing their interests within Sovos and with the customer to achieve defined goals. Ensuring customer feedback is accurately captured and communicated internally to facilitate ongoing enhancements of Sovos products and services.

What We Require From You

5+ years of experience in professional or managed services within SaaS or a comparable sector. 3+ years of experience managing enterprise-level accounts. General understanding of tax reporting and compliance is advantageous. Exceptional communication skills, including issue tracking, prioritization, and crisis management. Experience in process enhancement, decision-making, managing workflows, planning, analyzing data, and establishing standards. Experience supporting global clients across multiple products. Proficiency in Spanish and/or Portuguese is a plus. Due to client contractual obligations, the successful candidate will be required to undergo a background check and drug screening upon hire.

What Sovos Provides You

The resources to improve your life – because we want you to enjoy your life both outside and inside of work.

Flexible Time-Off Uncapped Commission Plans Company Sponsored Health, Dental and Vision Insurances 401(k) plan with company matching A variety of leave options including family and parental leave Bi-Weekly Meeting Free Days Globally recognized Training and Development programs

Sovos is an equal opportunity employer committed to fostering an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law. At Sovos, all employees are encouraged to bring their authentic selves to work.

Company Overview

Sovos is a global provider of tax, compliance, and trust solutions and services that empower businesses to navigate an increasingly regulated world with confidence. Designed for continuous compliance capabilities, our scalable IT-driven solutions meet the demands of a complex and evolving global regulatory landscape. Sovos' cloud-based software platform offers an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in over 100 countries – including half of the Fortune 500 – rely on Sovos for their compliance needs. Sovos processes over three billion transactions annually across 19,000 global tax jurisdictions. Supported by a robust partner program of more than 400 partners, Sovos provides an unmatched global network for companies across various industries and regions. Founded in 1979, Sovos operates across the Americas and Europe and is owned by Hg and TA Associates. For more information, please visit our website.