Freight Forwarding Customer Service Agent

7 days ago


Romulus, Michigan, United States Expeditors Full time
Job Description

Job Summary: We are seeking a highly skilled and customer-focused Logistics Customer Service Representative to join our team at Expeditors. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate movement of freight and information.

Key Responsibilities:

  • Customer Service: Provide world-class customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Freight Management: Manage the movement of freight, including receiving, booking, and scheduling transportation orders to ensure timely and accurate delivery.
  • Documentation: Prepare, handle, and process documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
  • Communication: Communicate effectively with customers, vendors, and internal stakeholders through various channels, including email, phone, and instant messaging.
  • Reporting: Review and monitor reports to understand individual performance, impact, and opportunities for development.
  • Compliance: Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
  • Performance Metrics: Meet key performance indicators in support of department, branch, product, and company goals.

Requirements:

  • Education: High School Diploma
  • Customer Service Skills: Excellent customer service skills, including friendly, courteous, empathetic, and helpful demeanor.
  • Interpersonal Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results.
  • Attention to Detail: Strong attention to detail and organizational skills.
  • Desire to Learn: Proven desire to learn and expand knowledge base.
  • Emotional Resilience: Emotional resilience, able to withstand stress.
  • Teamwork: Work effectively and productively with others.
  • Computer Skills: Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint).
  • Language: Fluent in English.

Preferred Qualifications:

  • Education: Bachelor's degree
  • Work Experience: One year of work experience in a customer service-related role.


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