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Customer Service Representative

2 months ago


Romulus, Michigan, United States Cochran Brothers Inc Full time
Customer Service Role at Cochran Brothers Inc

**Job Summary:**


We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our office staff, you will be responsible for providing exceptional service to our customers, handling incoming and outgoing calls, and performing various administrative tasks.


**Key Responsibilities:**


* Respond to customer inquiries and resolve issues in a timely and professional manner


* Handle order entry, filing, and invoicing tasks with accuracy and efficiency


* Provide training to new team members on customer service procedures and policies


* Maintain a positive and pleasant attitude in a fast-paced office environment


**Requirements:**


* Basic computer skills and proficiency in Microsoft Office


* Excellent multitasking and time management skills


* Ability to work in a team environment and provide exceptional customer service


**Preferred Qualifications:**


* Previous customer service experience in a retail or office setting


* Phone experience and order entry skills


**About Us:**


Cochran Brothers Inc is a nationally certified woman-owned small business enterprise with over 65 years of experience in distributing wholesale bakery products to customers in south east Michigan. We pride ourselves on providing exceptional customer service and building strong relationships with our customers.