Global Supply Chain Customer Service Specialist

7 days ago


Romulus, Michigan, United States Expeditors Full time
Job Description

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Logistics Customer Service Agent. As a key member of our customer service team, you will be responsible for identifying and understanding our customers' transportation needs, receiving, booking, and scheduling transportation orders to ensure timely and accurate movement of freight and information.

Main Responsibilities:

  • Documentation and Processing: Prepare, handle, and process documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
  • Shipment Information Management: Update shipment information in a timely and accurate manner into our operating system.
  • Freight Dispatch: Timely freight dispatch to avoid disruptions in customer's supply chain.
  • Customer Communication: Communicate effectively and timely with customers, vendors, and internal Expeditors network through high-volume communication.
  • Performance Monitoring: Review and monitor reports to understand individual performance, impact, and opportunities for development.
  • Invoicing and Compliance: Accurately execute invoicing based on established customer SOP's, rate shells, and Tariffs. Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
  • Key Performance Indicators: Meet key performance indicators in support of department, branch, product, and company goals.
  • Process Improvement: Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies.
  • Problem Escalation: Escalate problems or decisions to Management based on established guidelines and procedures when necessary.

Qualifications:

  • Education: High School Diploma.
  • Customer Service Skills: Excellent customer service skills; friendly, courteous, empathetic, and helpful.
  • Interpersonal Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results.
  • Attention to Detail: Strong attention to detail and organizational skills.
  • Desire to Learn: Proven desire to learn and expand knowledge base.
  • Sense of Urgency: Sense of urgency around all aspects of customer service.
  • Emotional Resilience: Emotional resilience, can withstand stress.
  • Teamwork: Work effectively and productively with others.
  • Computer Skills: Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint).
  • Language: Fluent in English.

Desired Qualifications:

  • Education: Bachelor's degree.
  • Work Experience: One year of work experience in a customer service-related role.


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