Customer Success Advocate
4 weeks ago
Customer Success Partner Role Overview
Controlled Holdings, a leading distributor of HVAC controls, is seeking a motivated and customer-focused Customer Success Partner for our Jackson Systems division. This role offers a great opportunity to support our sales team and grow with us.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and accurate manner.
- Enter customer orders into our ERP systems and maintain detailed records of customer interactions in our CRM system.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Identify opportunities to improve customer satisfaction and support continuous improvement efforts.
- Collaborate with internal teams to ensure customer needs are met efficiently.
Requirements
- 1-2 years of customer service experience.
- Strong communication skills, both verbal and written.
- A customer-first mindset with a commitment to delivering high-quality service.
- Ability to work independently with minimal supervision.
- Familiarity with CRM systems and basic MS Office skills.
What We Offer
- Remote work environment with IT equipment provided.
- Full Medical and Ancillary Benefits, 401(k) match.
- Generous PTO, including your Birthday off.
- Stellar Employee Discount.
- Award-winning company culture.
We are committed to doing business better at Controlled Holdings. We deliver the best product in HVAC controls and have a lot of fun doing it. Your career here will be fun, ever-changing, and incredibly rewarding.
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