Customer Success Advocate

4 weeks ago


Marquand, Missouri, United States Controlled Holdings Full time

Customer Success Partner Role Overview

Controlled Holdings, a leading distributor of HVAC controls, is seeking a motivated and customer-focused Customer Success Partner for our Jackson Systems division. This role offers a great opportunity to support our sales team and grow with us.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and accurate manner.
  • Enter customer orders into our ERP systems and maintain detailed records of customer interactions in our CRM system.
  • Communicate effectively with customers to understand their needs and provide appropriate solutions.
  • Identify opportunities to improve customer satisfaction and support continuous improvement efforts.
  • Collaborate with internal teams to ensure customer needs are met efficiently.

Requirements

  • 1-2 years of customer service experience.
  • Strong communication skills, both verbal and written.
  • A customer-first mindset with a commitment to delivering high-quality service.
  • Ability to work independently with minimal supervision.
  • Familiarity with CRM systems and basic MS Office skills.

What We Offer

  • Remote work environment with IT equipment provided.
  • Full Medical and Ancillary Benefits, 401(k) match.
  • Generous PTO, including your Birthday off.
  • Stellar Employee Discount.
  • Award-winning company culture.

We are committed to doing business better at Controlled Holdings. We deliver the best product in HVAC controls and have a lot of fun doing it. Your career here will be fun, ever-changing, and incredibly rewarding.



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