Customer Business Partner

1 month ago

Marquand, Missouri, United States Armis Security Full time

Job Summary

We are seeking a highly skilled Customer Business Partner to join our team at Armis Security. As a key member of our customer success team, you will be responsible for managing the renewal process of our fast-growing customer base. This includes overseeing all assigned contract renewals, enlisting the efforts of Customer Success Managers and senior management when necessary, and owning contract processes to close.

Key Responsibilities

  • Manage all assigned contract renewals to ensure timely and accurate execution
  • Work closely with Customer Success Managers and senior management to accelerate the contract renewal process and ensure customer satisfaction
  • Own contract processes to close, including renewal CTA management, quote creation, and maintaining Salesforce opportunity records
  • Identify at-risk accounts and develop strategies to secure renewals
  • Partner with CS Ops and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase operational efficiency
  • Establish and maintain effective working relationships with customers, including objection-handling and problem-solving

Requirements

  • 4-6 years of experience in a Sales, Customer Success, or Renewals Management role
  • Intellectually curious self-starter with a knack for problem-solving
  • Experience with negotiation and discussing pricing terms
  • Experience in a customer-facing role
  • Ability to manage a high volume of accounts and live engagements with prospects/customers
  • Familiarity with contracts, terms of service, and legal issues
  • Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
  • Phenomenal organizational skills and attention to detail
  • Experience with Salesforce, particularly working with the 'opportunity' object
  • Gainsight experience preferred
  • Ability to work effectively with diverse personalities and cultures

About Armis Security

Armis Security is a leading provider of asset intelligence and cybersecurity solutions. We specialize in protecting enterprises from the ever-evolving threat landscape. Our innovative platform provides unparalleled visibility and control over all connected devices within an organization. We are committed to giving our employees the room to stretch and grow professionally while helping us make significant improvements to our renewal program.

What We Offer

  • Comprehensive health benefits
  • Discretionary time off
  • Paid holidays, including monthly me days
  • Highly inclusive and diverse workplace

Equal Opportunity Employer

Armis Security is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status, or any other legally protected status.

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