Customer Service Representative
4 weeks ago
Job Summary: We are seeking a skilled Customer Service Representative to join our team in Indianapolis. As a key member of the Customer's Account Team, you will be responsible for creating a positive customer experience by providing timely communication based on customer needs. You will execute Brenntag's Quality Objectives, ensuring the right product, right package, right quantity, right time, correct location, right paperwork, and the right price via the appropriate platform.
Responsibilities:
- Process customer orders accurately and promptly, managing the full order life cycle.
- Collaborate with teammates to resolve customer issues and provide exceptional service.
- Communicate effectively with customers, internal teams, and external partners via multiple platforms.
- Establish and maintain sustainable customer relationships through open, knowledgeable, and interactive communication.
- Ensure data integrity and accuracy, working with the Commercial team and customers to safeguard customer data.
- Comply with regulations, policies, and procedures to ensure safe, quality, and compliant service delivery.
Requirements:
- 2+ years of experience in Customer Service, Customer Success, or a similar discipline.
- Strong problem-solving, listening, speaking, and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Ability to handle competing priorities in a fast-paced, deadline-driven environment.
- CRM experience, preferably Salesforce.
- Experience with Microsoft Office Suite and Team Collaboration tools.
What We Offer:
- A dynamic work environment where you can turn your passion into your job and realize your full potential.
- Individual development, on-the-job training, and development programs to help you grow in your career.
- Paid parental leave, education assistance program, employee assistance program, and various healthcare plan options.
Brenntag is an Equal Opportunity Employer: We provide equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.
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