Customer Service Representative

2 weeks ago


Marquand, Missouri, United States Indianapolis Airport Authority Full time
Job Summary

We are seeking a friendly and outgoing Customer Service Agent to join our team at the Indianapolis Airport Authority. As a Customer Service Agent, you will be responsible for providing world-class service to passengers and customers, while also assisting with airport information and customer service throughout the terminal complex.

Key Responsibilities
  • Provide information to passengers and the public concerning flight and airport information, ground transportation, and route information.
  • Assist passengers, guests, and people appearing in person who have deafness or who speak languages other than English.
  • Identify resources to assist members of the public by continuously moving throughout the terminal, as needed.
  • Project a positive and professional image of the airport and industry.
  • Be pleasant and professional while executing excellent customer care and service.
  • Accept and distribute lost and found items and ensure accurate records are maintained.
Requirements
  • Graduation from a standard high school or successful completion of a high school equivalency examination or any combination of education and experience that provides the knowledge, skill, and ability to perform the duties of this position.
  • Friendly, outgoing person who derives satisfaction from helping others.
  • Ability to write, read, and understand, talk, see, and hear.
  • Effectively communicate and comprehend English, both orally and in writing.
Preferred Qualifications
  • Minimum of two (2) years prior experience in public contact environment or airlines background.
  • The ability to speak and comprehend Spanish is a plus.
Work Environment
  • Continuous movement.
  • Possible exposure to high stress situations.
  • Work independently and as part of a team.
  • Work among distractions.


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