Customer Support Ambassador

4 weeks ago

Marquand, Missouri, United States SalesAi Full time

Customer Support Role Overview

As a Customer Support Representative at SalesAi, you will be the primary point of contact for our customers, providing prompt, friendly, and knowledgeable assistance via chat, email, and virtual meetings. Your ability to troubleshoot problems and communicate solutions clearly will contribute to the overall success of our customers.

Key Responsibilities:

  • Provide top-tier customer service through email, live chat, and live support.
  • Respond promptly to customer inquiries, guiding them through product features and functionality.
  • Address and resolve technical issues related to the platform, ensuring a smooth customer experience.

Problem Solving and Product Expertise:

  • Troubleshoot and resolve customer problems by investigating issues, identifying solutions, and providing step-by-step instructions.
  • Escalate complex issues to the technical team when necessary while maintaining ownership of the customer experience.
  • Develop a deep understanding of our SaaS product(s) and stay updated on new features and updates.

Documentation and Reporting:

  • Maintain accurate records of customer interactions, issues, and solutions in our CRM system.
  • Report on recurring issues and trends to improve overall customer satisfaction and reduce support queries.

Customer Feedback and Success:

  • Act as the voice of the customer by sharing feedback and suggestions with the product and development teams.
  • Participate in customer success initiatives by identifying opportunities to improve customer retention and engagement.

Requirements:

  • Prior experience in customer support, ideally in a SaaS or tech environment.
  • A passion for helping customers succeed and a commitment to providing excellent service.
  • Excellent verbal and written communication skills to interact effectively with customers and internal teams.
  • Ability to understand customer issues and develop appropriate solutions.
  • Strong organizational skills to manage multiple customer accounts and tasks simultaneously.
  • Ability to work independently while being part of a supportive team.
  • A strong sense of empathy to understand and address customer needs and concerns.
  • Ability to thrive in a fast-paced, dynamic environment and quickly adapt to changing customer needs and business priorities.

Why SalesAi:

SalesAi is leveraging cutting-edge AI technology to enhance every aspect of an organization's sales processes and customer engagement. From automating routine tasks to providing deep insights and analytics, SalesAi enables your team to focus on what matters most—engaging with prospects and closing deals. Our AI tools streamline operations, boost productivity, and significantly increase your team's efficiency. Organizations are leveraging our tools to seamlessly integrate into their existing sales processes that automate time-consuming tasks such as data entry and lead management, allowing team members to focus on high-value interactions that drive conversions and build stronger customer relationships while also helping reduce operational costs.

  • Customer Experience Ambassador

    4 weeks ago

    Marquand, Missouri, United States Dollar Tree Full time

    Dollar Tree is a dynamic retail company seeking a highly motivated Customer Experience Ambassador to join its team. As a valued member, you will be responsible for creating a seamless shopping experience for customers by handling all sales transactions with precision and efficiency while operating an assigned cash register. Additionally, you will maintain...

  • Curator of Ambassador Animals and Birds

    4 weeks ago

    Marquand, Missouri, United States Indianapolis Zoo Full time

    The Indianapolis Zoo is a national leader in animal conservation and an AZA-accredited institution. Our mission is to inspire a love of nature and animals in our visitors, while also supporting local and international conservation efforts.Job SummaryWe are seeking a highly skilled and experienced Curator of Ambassador Animals and Birds to join our team. This...

  • Victory Field Ambassador

    4 weeks ago

    Marquand, Missouri, United States Indianapolis Indians Full time

    Join the Indianapolis Indians Team as a Victory Field Ambassador!Are you an energetic and highly-motivated individual with a passion for delivering exceptional customer service? Do you have a strong background in problem-solving and communication? We're looking for a Victory Field Ambassador to join our team at Victory Field, a state-of-the-art ballpark...

  • Server Ambassador

    4 weeks ago

    Marquand, Missouri, United States Won't Stop Hospitality Inc Full time

    Won't Stop Hospitality Server Job DescriptionThe Won't Stop Hospitality Server is a key ambassador for our brand, responsible for delivering exceptional customer experiences in a fast-paced dining environment. To succeed in this role, you'll need to be energetic, friendly, and prompt, with a keen eye for detail and a passion for providing outstanding...

  • Luxury Club Lounge Ambassador

    4 weeks ago

    Marquand, Missouri, United States The Westin Indianapolis Full time

    The Westin Indianapolis, a renowned downtown hotel in the heart of Indianapolis, Indiana, is seeking a highly skilled and enthusiastic Club Lounge Ambassador to join its exceptional team. This prestigious hotel offers a diverse range of employment opportunities in the hospitality industry, from guest services to culinary, events, and more, providing a...

  • Brand Ambassador

    4 weeks ago

    Marquand, Missouri, United States Superior Van & Mobility Full time

    Job SummaryWe are seeking a Brand Ambassador to join our team at Superior Van & Mobility. As a Brand Ambassador, you will be responsible for promoting our brand and products through various marketing activities, including events, philanthropic relationships, and customer advocacy.Key ResponsibilitiesTravel throughout the designated marketing territory to...

  • Customer Service Ambassador

    4 weeks ago

    Marquand, Missouri, United States DaMar Staffing Full time

    Job Title: Customer Service RepresentativeAbout the Role:DaMar Staffing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our public transit support team, you will be responsible for providing exceptional customer service in a fast-paced call center and retail center environment.Key Responsibilities:Communicate...

  • Food Services Ambassador

    4 weeks ago

    Marquand, Missouri, United States Indiana University Health Full time

    Job Summary: We are seeking a highly motivated and detail-oriented individual to join our Food Services team as a Food Services Ambassador. In this role, you will be responsible for serving, transporting, and taking orders for food and supplies while providing exceptional customer service to our patients, family members, and physicians.Key...

  • Customer Service Ambassador

    1 month ago

    Marquand, Missouri, United States U-Haul Full time

    Job Summary:U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a supportive team to inspect and maintain equipment, assist customers, and use up-to-date...

  • Customer Experience Ambassador

    4 weeks ago

    Marquand, Missouri, United States Hooters Full time

    Job Summary: As a Hospitality Service Support at Hooters, you will be responsible for providing exceptional customer experiences, ensuring a clean and friendly atmosphere, and delivering quick and efficient service.Key Responsibilities:Greet customers immediately upon entry and provide a sincere positive greeting.Take orders via phone, delivery service...

  • Customer Service Ambassador

    1 month ago

    Marquand, Missouri, United States Hooters Full time

    Key Responsibilities: Provide exceptional customer service by greeting guests immediately upon entry and ensuring a clean and friendly atmosphere. Take orders via phone, delivery service apps/tablets, online orders, and walk-in guests, ensuring quick and efficient service. Collaborate with the team to maintain a positive and welcoming environment for all...

  • Customer Service Ambassador

    4 weeks ago

    Marquand, Missouri, United States Marriott Full time

    Explore New Opportunities with Marriott HotelsAre you looking to elevate your day-to-day to an adventure? Marriott Hotels offers a unique chance to explore new opportunities and grow your career. With over 6,000 properties globally, the possibilities are endless.What We OfferA dynamic and supportive work environmentOpportunities for career growth and...

  • Customer Service Ambassador

    4 weeks ago

    Marquand, Missouri, United States Dave & Buster Full time

    Key Responsibilities:• Provide timely and accurate service to guests while managing wait times.• Assist guests with all requests and answer questions to ensure a positive experience.• Offer game assistance and support to enhance the guest experience.• Maintain a clean and organized store environment by stocking, displaying, and securing...

  • Customer Experience Ambassador

    4 weeks ago

    Marquand, Missouri, United States Marriott International Inc Full time

    About the RoleWe are seeking a skilled Guest Service Representative to join our team at Hotel Indy Indianapolis a Tribute Portfolio Hotel. As a Guest Service Representative, you will be the first point of contact for our guests and play a critical role in delivering exceptional customer experiences.Key ResponsibilitiesWelcome guests and complete the hotel's...

  • Customer Service Representative

    4 weeks ago

    Marquand, Missouri, United States Signature Flight Support Corporation Full time

    Job SummarySignature Flight Support Corporation is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide prompt and courteous service to...

  • Customer Support Specialist

    4 weeks ago

    Marquand, Missouri, United States Motorola Solutions Full time

    Job SummaryThe Customer Support Technician III role at Motorola Solutions is a challenging and rewarding opportunity to provide exceptional support to our public safety customers. As a key member of our Centralized Managed and Support Operations - Software Enterprise (CMSO-SE) organization, you will be responsible for delivering high-quality support...

  • Customer Support Representative

    4 weeks ago

    Marquand, Missouri, United States TCC Solutions Full time

    Job SummaryTCC Solutions is seeking a skilled Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients via phone and email.Key ResponsibilitiesAnswer and resolve customer inquiries in a timely and professional mannerUtilize software tools to track...

  • Customer Support Representative

    1 month ago

    Marquand, Missouri, United States Ace Handyman Services Full time

    Ace Handyman Services is seeking a highly organized and detail-oriented Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service, managing daily schedules, and proactively making adjustments when required. You will also be responsible for matching the...

  • Regional Spirits Promoter

    1 month ago

    Marquand, Missouri, United States New Riff Distillery Full time

    Job Title: Regional Brand Ambassador Overview: As a Brand Ambassador at New Riff Distilling, you will play a crucial role in enhancing brand awareness, driving sales, and creating memorable experiences for our customers. You will be responsible for representing New Riff Distilling and promoting New Riff products to customers and the community. Key...

  • Healthcare Support Professional

    3 weeks ago

    Marquand, Missouri, United States NavitsPartners Full time

    Certified Nurse Assistant (CNA) Job DescriptionAt NavitsPartners, we are seeking a detail-oriented and compassionate Certified Nurse Assistant (CNA) to join our team. Responsibilities:As a Certified Nurse Assistant, you will be responsible for adhering to hospital infection control practices, including hand hygiene. You will also act as a patient advocate...