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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Relations Representative at Jeff Johnson - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences that drive business growth and success.
Key Responsibilities- Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized service and support to meet their needs.
- Insurance Solutions: Use a customer-centric approach to educate customers about insurance options, identify their needs, and provide tailored solutions.
- Communication and Coordination: Utilize excellent communication skills to efficiently meet customer needs, coordinate with internal teams, and promote business development.
- Customer Service Expertise: Proven ability to deliver exceptional customer service, with a strong focus on empathy, active listening, and problem-solving.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex insurance concepts in a clear and concise manner.
- Team Collaboration: Ability to work collaboratively with internal teams to achieve business objectives and drive customer satisfaction.
- Competitive Compensation: Hourly pay plus commission/bonus structure, providing opportunities for growth and advancement.
- Professional Development: Valuable career-building experience, with opportunities for training and development to enhance your skills and expertise.
- Work-Life Balance: Paid time off, including vacation and personal/sick days, to ensure a healthy work-life balance.
