Customer Service Representative

1 month ago


Rapid City, South Dakota, United States Planet Fitness Full time
Job Summary

The Overnight Closer will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club.
  • Close shift for the business day and create a bank deposit for the next day.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are must-haves.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits
  • Employee Recognition Program.
  • Advancement Opportunities.

Planet Fitness is a dynamic and growing company, seeking top talent to join our team. If you're looking for a place where you can make a difference in a customer's life, we encourage you to apply. Come and add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.



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